Privacy Policy
At Spread Pantry, protecting your privacy matters to us. This policy explains what personal information we collect when you visit our website, browse our products or place an order, how we use it, who we share it with, and the choices you have. By using spreadpantry.com, you acknowledge that you have read and understood this policy.
Information We Collect
Depending on how you interact with us, we may collect the following:
- Contact details — your name, email address, phone number, billing address and delivery address
- Payment information — payment card and transaction details, handled securely by Stripe (we never store your full card number on our servers)
- Order information — items you view, add to your cart, purchase, return or cancel, and your order history and preferences
- Communications — anything you include when you contact us, such as a support enquiry or message
- Device & usage information — your IP address, browser and device type, and how you navigate and interact with our website
How We Collect It
- Directly from you — when you place an order, create an account or contact us
- Automatically — from your device when you browse our website, including through cookies and similar technologies
- From our service providers — such as our payment processor and delivery partners, when they handle information on our behalf
How We Use Your Information
- To provide our service — process your payments, fulfil and ship your orders, manage returns, remember your preferences and send order confirmations and updates
- To support you — respond to your enquiries and provide helpful customer service
- To improve — understand how our website is used so we can make it better
- For marketing — send you offers and updates by email, but only where permitted (you can unsubscribe at any time)
- For security — verify orders, prevent fraud and keep our website and your account safe
- For legal reasons — comply with applicable law and respond to lawful requests
Payment Processing
All payments are processed through our dedicated secure payment domain, securepay.website, which is powered by Stripe. Stripe is PCI-DSS compliant and is one of the world's most trusted payment processors. Your full card details are handled directly by Stripe on their secure servers and are never stored by us. You can read more on our Secure Payments page.
Sharing Your Information
We do not sell your personal information. We only share it in limited situations:
- Service providers — trusted partners who help us run the business, such as our payment processor (Stripe), delivery and shipping companies, and hosting or IT providers
- With your consent — when you ask or agree for us to share certain details, for example to deliver your order
- Legal & safety — when required by law, to respond to lawful requests, or to protect our rights, our customers or the public
- Business transfers — if our business is involved in a merger, sale or similar transaction, your information may be transferred as part of that process
Cookies
Our website uses cookies and similar technologies to keep the site working properly, remember your preferences, understand how the site is used and improve your browsing experience. You can control or disable cookies through your browser settings at any time, though some parts of the website may not work as intended without them.
Third-Party Websites
Our website may contain links to other websites operated by third parties. We are not responsible for the privacy practices or content of those sites. If you follow a link to another website, we encourage you to review its privacy policy before providing any personal information.
Children's Privacy
Our website and products are not intended for children, and we do not knowingly collect personal information from anyone under the age of majority in their state or territory. If you believe a child has provided us with their personal information, please contact us and we will take reasonable steps to delete it.
Data Security & Retention
We take reasonable steps to protect your information from unauthorised access, loss or misuse, and all data is transmitted over encrypted (SSL) connections. However, no method of transmission or storage is completely secure, so we cannot guarantee absolute security. We keep your personal information only as long as needed to provide our services, meet legal obligations, resolve disputes and enforce our agreements.
Your Rights & Choices
Depending on where you live, you may have the right to:
- Access the personal information we hold about you
- Correct information that is inaccurate or out of date
- Request deletion of your personal information
- Opt out of marketing emails at any time using the unsubscribe link
To exercise any of these rights, contact us at info@spreadpantry.com. We may need to verify your identity before acting on your request, and we will respond within the timeframe required by law. We will never discriminate against you for exercising your rights.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and operational reasons. When we do, we will post the updated version on this page and revise the "Last updated" date above. We encourage you to review this page periodically.