Refund & Return Policy
At Spread Pantry, we're proud of the quality that goes into every jar. Because our spreads are food products, we follow strict food-safety rules around returns and refunds. Here's exactly how it works — and what to do if something isn't right with your order.
Returns
For hygiene and safety reasons, we're unable to accept returns on any opened or used food products, including our dessert spreads and filling jars.
Unopened items may be eligible for return within 7 days of delivery if:
- The product arrived damaged
- The wrong item was sent
- There is a manufacturing or quality fault
To request a return, email us with:
- Your order number
- Photos showing the product issue
- Photos of the packaging and shipping label
Once your request is approved, we'll send you clear return instructions.
Refunds
We issue refunds when:
- Your order arrives damaged
- You received the wrong item
- Your parcel is lost and confirmed by the courier
- There is a verified quality issue
Approved refunds are processed back to your original payment method. Please allow 3–7 business days for the refund to appear in your account.
Refunds are not available for:
- Change of mind
- Items that have been opened or partially used
- An incorrect address provided at checkout
- Courier delays once the order has been dispatched
Re-Shipments
If your order arrives damaged, incorrect or missing, we're happy to re-ship it at no cost to you once proof of the issue is provided.
We'll arrange a free re-ship when:
- The jar arrived broken
- The seal was damaged
- The wrong product or flavour was sent
- Tracking confirms the parcel was lost
We're unable to re-ship for:
- An incorrect address entered at checkout
- A parcel that wasn't collected
- Change of mind
Lost or Stalled Deliveries
If tracking shows no movement for 7 or more days, we'll open an investigation with the courier on your behalf.
If the parcel is officially declared lost, you can choose:
- A full refund, or
- A free replacement shipment
Order Cancellations
Orders can be cancelled within 1 hour of purchase, as long as they haven't already been packed or shipped. Once an order has been processed, it can no longer be cancelled.
This policy does not affect your rights under the Australian Consumer Law, which always apply.